By accessing or using DocKernel, you agree to these Terms of Service and the Privacy Policy. If you use DocKernel for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the service.
Service scope
DocKernel offers a local browser preview and, where enabled for your account and plan, cloud PDF conversion, OCR, image or asset export, saved history, asynchronous jobs, API access, and webhooks. Features, file limits, processing times, and credit costs may vary by plan and are shown before a paid action.
Accounts and access
Keep your account information accurate and protect your login credentials and API keys. You are responsible for activity under your account and must notify support@dockernel.com if you suspect unauthorized access. We may require verification, limit access, or refuse service to protect users and the service.
Acceptable use
You may not use DocKernel to violate law or another person's rights, process material without authorization, distribute malware, evade limits, probe or disrupt the service, reverse engineer protected components, or use automated traffic that materially harms availability. We may suspend or terminate access for abuse or credible security risk.
Your files and permissions
You retain your rights in PDFs and other materials you submit. You give DocKernel and its processing providers the limited permission needed to host, transmit, analyze, convert, and return those materials at your request. You confirm that you have the rights and permissions required for every file and that the file does not violate applicable law.
Conversion outputs
DocKernel generates Markdown and related assets from your input, but extraction can be incomplete or inaccurate, especially for scans, complex layouts, handwriting, formulas, or protected files. Review outputs before relying on them. Page markers and formatting are convenience features and are not a substitute for the original source.
Pricing and payment
Prices, currency, taxes where applicable, billing interval, and included credits are shown at checkout. Payments are processed by the selected provider, such as Waffo or Creem, under that provider's checkout terms. We do not receive or store full payment card numbers. We may correct an obvious pricing or display error before fulfillment and will notify you when practical.
Credits and subscriptions
Monthly subscription credits are granted for the applicable billing period and do not carry over unless the plan explicitly says otherwise. One-time credit packs do not renew and remain available for the product-specific validity period shown at purchase. Credits have no cash value, cannot be transferred or resold, and are deducted when a paid cloud conversion or other metered feature starts. Subscription access renews automatically for the displayed interval until canceled.
Cancellation and refunds
You may cancel a subscription before the next renewal through the account or provider controls; cancellation stops future renewals and access normally continues through the paid period. Because credits and digital processing become available immediately, used credits and completed conversions are generally non-refundable. If no credits from a purchase have been used, contact support@dockernel.com within seven days for review. Duplicate charges, a failed paid job, and rights that cannot be waived under applicable law will be handled appropriately.
API and webhooks
API keys are personal to the account that created them and must be kept confidential. Follow the documented rate limits, payload requirements, and webhook verification guidance. You are responsible for securing your systems, validating returned files, and protecting any data sent through the API. We may rotate, disable, or limit keys that are exposed or abused.
Third-party services
Authentication, payment, infrastructure, storage, queue, and document-processing providers may be required for particular features. Their terms and privacy policies may also apply. DocKernel is not responsible for an independent provider's outage, policy, or processing decision, but we will make reasonable efforts to identify the provider involved when support needs that information.
Availability and changes
We work to keep DocKernel available, but maintenance, provider outages, network conditions, security incidents, and events outside our control may interrupt the service. We may change, add, or retire features and will avoid removing paid value without a reasonable transition or remedy where required. No specific processing time or uninterrupted availability is promised unless a written plan expressly says so.
Suspension and termination
You may stop using the service at any time. We may suspend or terminate an account for non-payment, abuse, security risk, unlawful use, or material breach of these Terms. We may preserve records needed for security, disputes, or legal compliance. Termination does not remove obligations that by their nature continue, including payment obligations already incurred and restrictions on misuse.
Disclaimers
DocKernel is provided on an as-available basis. To the extent permitted by law, we disclaim warranties that conversion outputs will be complete, error-free, fit for a particular purpose, or suitable as the sole copy of a record. Keep your own original files and review every output before publication, filing, or operational use.
Liability limits
To the extent permitted by law, DocKernel will not be liable for indirect, incidental, special, consequential, or lost-profit damages, or for loss caused by files, credentials, third-party services, or use of an unreviewed output. Our total liability for a claim relating to the service is limited to the amount you paid for the affected service during the twelve months before the event giving rise to the claim, subject to any non-waivable legal rights.
Changes to these Terms
We may update these Terms when the service, pricing, or legal requirements change. We will update the effective date and provide notice for material changes where required. Continued use after the effective date means you accept the updated Terms; if you do not agree, stop using the service and cancel any recurring plan.
Contact and support
For billing, cancellation, refunds, account access, or service questions, contact support@dockernel.com. Include your account email and relevant order or job reference, but do not email payment card numbers or confidential PDF content unless support specifically asks for a secure submission.